Refund Policy/Returns/Warranty Returns

We do not accept returns or exchanges for Special Make Up (SMU) units/orders unless the item is defective as per our Return Policy.

Our policy lasts 21 days. Please notify us via info@millbrookcanada.ca of your intention to return an item within 21 days of delivery. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.There are certain situations where only partial refunds are granted: (if applicable)

• Item with obvious signs of use.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 21 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@millbrookcanada.ca

Sale items and Factory Seconds (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Factory Seconds items may not be returned.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@millbrookcanada.ca  and send your item to: 129 Willowlea Rd, Carp. Ontario CA K0A 1L0.

Shipping
To return your product, you should mail your product to: 129 Willowlea Rd, Carp. Ontario CA K0A 1L0.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.